PRIVACY POLICY
Effective Date: 4/1/2025
Horizons Counseling & Wellness Center is committed to protecting the privacy of all individuals who receive services from our practice. This Privacy Policy outlines how we collect, use, and share your personal information, including details specific to SMS communications, in accordance with applicable laws and carrier compliance requirements.
1. Personal Information We Collect
We may collect the following categories of personal information:
- Full name and contact information (e.g., phone number, email address, mailing address)
- Date of birth
- Insurance and billing information
- Mental and physical health history provided during intake or sessions
- Emergency contact details
- Communication preferences, including SMS opt-in
2. How We Use Personal Information
The personal information collected is used for the following purposes:
- Providing outpatient mental health services
- Scheduling and appointment reminders
- Billing, insurance verification, and claims processing
- Compliance with legal and regulatory obligations
- Facilitating telehealth services and secure communications
3. Sharing of Personal Information
Center does not sell or rent personal information. Information is shared only in the following circumstances:
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With your explicit written consent
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With service providers (e.g., EHR systems, telehealth platforms) under strict confidentiality obligations
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When required by law or for public health and safety (e.g., reporting abuse, duty to warn)
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With insurance providers or other authorized payers for claims processing
4. User Rights
You have the right to:
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Access: Request a copy of your personal information.
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Correction: Ask us to correct inaccurate or incomplete data.
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Deletion: Request deletion of your personal information, subject to legal obligations to retain certain records.
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Opt-Out: Withdraw consent for certain data uses (e.g., marketing communications).
To exercise any of these rights, please contact us (see “Contact Information” below). We’ll respond within 30 days.
6. Data Protection
We employ administrative, technical, and physical safeguards to protect your data, including:
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Encryption: TLS for data in transit and AES-256 encryption for stored records.
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Access Controls: Role-based access and unique user authentication.
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Regular Audits: Security assessments and staff training on privacy best practices.
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Secure Infrastructure: Firewalls, intrusion detection, and routine patching of our systems.
7. Cookies and Tracking
On our website, we may use:
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Essential Cookies: To enable core functionality (e.g., session management).
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Analytics Cookies: To collect anonymized usage data (e.g., Google Analytics).
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Preferences Cookies: To remember your display and language settings.
You can control or delete cookies through your browser settings. Disabling certain cookies may impact site functionality.
9. SMS Communication and Consent
If you opt in to receive SMS communications, such as appointment reminders or service updates, please be advised:
“SMS opt-in and phone number collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.”
Opt-Out: You may opt out of receiving SMS communications at any time by texting, emailing,
or replying with STOP or UNSUBSCRIBE to 801-931-0488 or info@horizonscwc.com.
Following your request, you will receive a confirmation message, and your phone number will
be removed from our messaging list within 24 hours.
Message and Data Rates May Apply: Standard messaging and data charges may be incurred
from your mobile carrier, particularly if your service plan does not include unlimited text
messaging or data.
Messages may be sent on a recurring basis, and frequency may vary.
For assistance or to discontinue receiving messages, please contact Horizons Counseling &
Wellness Center at 801-931-0488 or via email at info@horizonscwc.com
To request further assistance, you may reply with the word HELP.
10. Contact Information
If you have questions or wish to exercise your rights, please reach out to us:
Horizons Counseling & Wellness Center
4695 S 1900 W Suite 6
Roy, Utah 84067
Phone: 801-931-0488
Email: info@horizonscwc.com
